SautiBox

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: January 15, 2025
Privacy at a Glance
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We never sell your personal data
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Your listening data stays private
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You control your data and privacy settings
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End-to-end encryption for data security
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Transparent data practices
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Easy data deletion and export
Information We Collect

Personal Information

  • Name and email address when you create an account
  • Payment information for subscription processing
  • Profile information you choose to provide
  • Communication preferences and settings

Usage Information

  • Listening history and progress
  • Search queries and browsing behavior
  • Device information and IP address
  • App usage analytics and performance data

Technical Information

  • Browser type and version
  • Operating system and device type
  • Network connection information
  • Crash reports and error logs
How We Use Your Information

Service Provision

  • Provide and maintain our audiobook streaming service
  • Process payments and manage subscriptions
  • Sync your listening progress across devices
  • Provide customer support and respond to inquiries

Personalization

  • Recommend audiobooks based on your preferences
  • Customize your user experience
  • Remember your settings and preferences
  • Continue playback from where you left off

Communication

  • Send important service updates and notifications
  • Provide customer support responses
  • Send promotional content (with your consent)
  • Notify you about new features and content
Information Sharing

We Do Not Sell Your Data

  • We never sell your personal information to third parties
  • We do not share your listening habits for advertising purposes
  • Your data is not used for profiling by external companies

Limited Sharing

  • Payment processors for subscription management
  • Cloud service providers for data storage and processing
  • Analytics services for app improvement (anonymized data only)
  • Legal authorities when required by law

Business Transfers

  • In case of merger, acquisition, or sale of assets
  • Users will be notified of any ownership changes
  • Privacy protections will remain in effect
Data Security

Security Measures

  • End-to-end encryption for data transmission
  • Secure servers with regular security updates
  • Access controls and authentication systems
  • Regular security audits and monitoring

Data Storage

  • Data stored in secure, certified data centers
  • Regular backups with encryption
  • Geographic data distribution for reliability
  • Compliance with international security standards

Incident Response

  • Immediate response to security incidents
  • User notification within 72 hours of any breach
  • Cooperation with authorities when necessary
  • Continuous improvement of security measures
Your Rights

Access and Control

  • Access your personal data at any time
  • Update or correct your information
  • Download your data in a portable format
  • Delete your account and associated data

Privacy Controls

  • Opt out of promotional communications
  • Control data sharing preferences
  • Manage cookie and tracking settings
  • Request data processing restrictions

Legal Rights

  • Right to be forgotten (data deletion)
  • Right to data portability
  • Right to object to processing
  • Right to lodge complaints with authorities
Cookies and Tracking

Essential Cookies

  • Authentication and session management
  • Security and fraud prevention
  • Basic functionality and preferences
  • Load balancing and performance

Analytics Cookies

  • Usage statistics and app improvement
  • Performance monitoring and optimization
  • Error tracking and debugging
  • Feature usage analysis

Your Cookie Choices

  • Manage cookie preferences in settings
  • Opt out of non-essential cookies
  • Clear cookies through browser settings
  • Control third-party tracking
Contact Us About Privacy
If you have questions about this privacy policy or your data

Privacy Officer

Email: privacy@sautibox.com
Response time: Within 48 hours

Data Protection

Email: dataprotection@sautibox.com
For data requests and concerns

Mailing Address:
SautiBox Privacy Team
Kano, Nigeria

We are committed to protecting your privacy and will respond to all privacy-related inquiries within 48 hours. For urgent privacy concerns, please mark your email as "URGENT".

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Notice
We'll notify you of significant changes via email or app notification
Timeline
Changes take effect 30 days after notification
Archive
Previous versions available upon request